Famously Lower Prices - Our Price Promise
Free UK mainland delivery on orders over £45
Orders may take longer than expected

 

POSSIBLE DELAYS DUE TO COVID. PLEASE READ.

Due to high demand - deliveries could take up to 3-5 working days.


Important: Same day dispatch policy is temporarily unavailable. We aim to dispatch your order within 1-2 working days.


Dpd Next Day Service - Orders are treated with priority and we aim to dispatch the same day. The new cut off time is 2 pm.

 

 

Please note: Orders are delayed due to an order queue, minimal staff, certain regional delivery issues.

We are operating as normal and are dispatching orders 24/7.

Thank you for your patience.


In these trying times, we have experienced all-round order disruptions with all courier services, such as driver issues, shortage of staff, and no delivery member in certain regions. Despite the best efforts, we are unable to guarantee any delivery time-frames at this moment in time and may expect delays.

 

  • Expect around 48 hours added to standard delivery times.
  • We have temporarily suspended same day dispatch until further notice.
 

FREE STANDARD DELIVERY WHEN YOU SPEND £45

We offer a range of delivery options starting from as little as £3.45 and FREE when you spend over £45. Take a look at all the options below for the one that best suits your needs.

We select our courier partners carefully to ensure they offer the highest level of service and value for money for you, but as with everything in life you get what you pay for. If in doubt, Cake Craft Company recommends DPD.


ROYAL MAIL 24 First Class Service - From £3.45 to £4.50 (Dependent on weight) - The delivery aim is 1-2 days but sometimes deliveries can take up to 5 days.

ROYAL MAIL 48 Second Class Service - £45 up FREE - The delivery aim is 2-3 days but please allow 5 days for delivery.

 

ROYAL MAIL Tracked Priority £4.95 Flat rate - The delivery time-frame is 1-2 days with trackable service.


PREMIUM NEXT DAY (1 Day) Courier Partner: DPD £6.95


DPD LOCAL SATURDAY £12.95


DPD LOCAL SUNDAY £12.95

 

CLICK & COLLECT Spend £10+ Free 

We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depending on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being high. Please email us at orders@cakecraftcompany.com so we can quote you the price of delivery to your country. 

Note for the UK Orders (Except for DPD Next Day): Although 99% are delivered within the given time-frame, we strongly suggest allowing 5 days for your order to be delivered. Royal Mail 24 and Royal Mail 48 are not guaranteed services.  If in doubt, Cake Craft Company recommends DPD.


 

CHANGE OF MIND RETURN?

Changed your mind? We offer a 100% Money Back Guarantee on our returns except for edible products. This, however, is only available for UK mainland customers. This also excludes additional delivery charges that were made to send to you initially. You can contact us within 7 days upon the arrival date of your order. Please note the following:

 

Item/s must be new, unopened in their original packaging and in a saleable condition. It must also include your invoice order number. Your request will then be processed within 14 working days. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. If you contact us outside the 7 day period upon receiving your order, there is nothing we can do to proceed with your request.

 

Please note: edible product types are strictly non-refundable due to food safety regulations.

Please note: ribbon cutting service (after being cut are no longer refundable)

Please note: edible prints are not refundable

Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer

 

 

Send your inquiry to orders@cakecraftcompany.com.

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