Please take note of the following:
We make an effort to dispatch your order within 1 to 2 days.
DPD Next Day deliveries are prioritized! The new cut-off time is 12 noon. Monday to Friday delivery only. No collection and delivery on Holidays.
Royal Mail Tracked 24 can take up to 3 to 4 days and Royal Mail Tracked 48 can take up to 5 days.
Click and Collect - The new cut-off is 6 pm. Orders will be picked and packed in the morning the next day and will be ready for collection. You will be notified via email once your order is ready to be collected.
If a tracking number was not linked to your order dispatch confirmation or if the tracking is showing manifested but no scans, please just let us know & we'll shoot one right across to you as soon as possible.
IMPORTANT:
BREXIT INFORMATION - In line with the new Brexit regulation on January 2021, tax and duty fees will be collected. Payment instructions will be emailed to you by customs. Additional fees will be charged for the return or cancellation of the order in case the tax/duty is unpaid. If the order is not required anymore or if the duty fee is unpaid, a 15% restocking fee will apply. Note that the postage is non-refundable.
For further inquiries, please email orders@cakecraftcompany.com
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FREE STANDARD DELIVERY WHEN YOU SPEND £45
We offer a range of delivery options starting from as little as £3.45 and FREE when you spend over £45. Take a look at all the options below for the one that best suits your needs.
We select our courier partners carefully to ensure they offer the highest level of service and value for money for you, but as with everything in life you get what you pay for. If in doubt, Cake Craft Company recommends DPD.
ROYAL MAIL 24 First Class Service - From £3.45 to £4.50 (Dependent on weight) - The delivery aim is 1-2 days but sometimes deliveries can take up to 5 days.
ROYAL MAIL 48 Second Class Service - £45 up FREE - The delivery aim is 2-3 days but please allow 5 days for delivery.
ROYAL MAIL Tracked Priority £4.95 Flat rate - The delivery time frame is 1-2 days with trackable service.
PREMIUM NEXT DAY (1 Day) Courier Partner: DPD £7.95 No collection and deliveries on Bank Holidays.
DPD LOCAL SATURDAY £12.95
DPD LOCAL SUNDAY £12.95
CLICK & COLLECT Spend £10+ Free
We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depending on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being high. Please email us at orders@cakecraftcompany.com so we can quote you the price of delivery to your country.
Note for the UK Orders (Except for DPD Next Day): Although 99% are delivered within the given time-frame, we strongly suggest allowing 5 days for your order to be delivered. Royal Mail 24 and Royal Mail 48 are not guaranteed services. If in doubt, Cake Craft Company recommends DPD.
Changed your mind? We offer a 100% Money Back Guarantee on our returns except for edible products. This, however, is only available for UK mainland customers. This also excludes additional delivery charges that were made to send to you initially. You can contact us within 7 days upon the arrival date of your order. Please note the following:
Item/s must be new, unopened in their original packaging and in a saleable condition. It must also include your invoice order number. Your request will then be processed within 14 working days. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. If you contact us outside the 7 day period upon receiving your order, there is nothing we can do to proceed with your request.
Please note: edible product types are strictly non-refundable due to food safety regulations.
Please note: ribbon cutting service (after being cut are no longer refundable)
Please note: edible prints are not refundable
Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer
Send your inquiry to orders@cakecraftcompany.com.
