Please take note of the following:

We make an effort to dispatch your order within 1 to 2 days.
Premium DPD Next Day cut-off time is 3 PM. Monday to Friday delivery only. No delivery and collection on Bank Holidays.
Royal Mail Tracked 24 can take up to 3-5 days and Royal Mail Tracked 48 could take up to 7-10 days.
Click and Collect in London and Birmingham are available.
European delivery is now in 7 countries! France - Germany - Spain - Italy - Netherlands - Austria - Ireland
Worldwide delivery is still temporarily unavailable.

Important:

Due to our new order processing system, we are unable to cancel and modify your order once it's placed. Please ensure that you review your orders before checking out!

Holiday Dispatch Cut-offs:

Royal Mail Tracked 48 - Friday, 15th December 2023
Royal Mail Tracked 24 - Wednesday, 20th December 2023
DPD - Thursday, 21st December 2023

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FREE STANDARD DELIVERY WHEN YOU SPEND £45

We offer a range of delivery options starting from as little as £3.99 and FREE when you spend over £45 for UK Mainland customers only. Take a look at all the options below for the one that best suits your needs.

We select our courier partners carefully to ensure they offer the highest level of service and value for money for you, but as with everything in life you get what you pay for. If in doubt, Cake Craft Company recommends DPD.

ROYAL MAIL 24 First Class Service - £4.95 - The delivery aim is 1-2 days but sometimes deliveries can take up to 5 days.

ROYAL MAIL 48 Second Class Service - From £3.99 - FREE for orders over £45 - The delivery aim is 2-3 days but please allow 5 days for delivery.

PREMIUM NEXT DAY (1 Day) Courier Partner: DPD £7.95 No collection and deliveries on Bank Holidays. Monday to Friday - Cut off 3pm

DPD LOCAL SATURDAY £17.50 (Order before Friday 12pm)

DPD LOCAL SUNDAY £17.50 (Order before Friday 12pm)

CLICK & COLLECT:

1. Collect in Store ( Free Over £30- London Store IG11 7BG- 1 day. Please wait for email confirmation before walkin)

2. Collect in Store ( Free Over £15- Birmingham B11 3RE - Same Day. Please wait for email confirmation before walkin)

We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depending on location, feel free to contact us for additional information on International orders. Some Countries are not listed on our site due to the delivery rate being high. Please email us at orders@cakecraftcompany.com so we can quote you the price of delivery to your country.

Note for the UK Orders (Except for DPD Next Day): Although 99% are delivered within the given time-frame, we strongly suggest allowing 5 days for your order to be delivered. Royal Mail 24 and Royal Mail 48 are not guaranteed services. If in doubt, Cake Craft Company recommends DPD.

CHANGE OF MIND RETURN?

Changed your mind? We offer a 100% Money Back Guarantee on our returns except for edible products. This, however, is only available for UK mainland customers. This also excludes additional delivery charges that were made to send to you initially. You can contact us within 7 days upon the arrival date of your order. Please note the following:

Item/s must be new, unopened in their original packaging and in a saleable condition. It must also include your invoice order number. Your request will then be processed within 14 working days. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. If you contact us outside the 7 day period upon receiving your order, there is nothing we can do to proceed with your request.

Please note: edible product types are strictly non-refundable due to food safety regulations.

Please note: ribbon cutting service (after being cut are no longer refundable)

Please note: edible prints are not refundable

Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer

Send your inquiry to orders@cakecraftcompany.com.