We have a number of delivery options for you to choose from, depending on your budget and preference. We select our courier partners carefully to ensure they offer the highest level of service and value for money for you.

Please take note of the following:

• We make an effort to dispatch your order within 1 to 2 days. 

• DPD Next Day deliveries are prioritized! The new cut-off time is 12 noon. Monday to Friday delivery only! Next day service is not available on Bank holidays.

• Royal Mail Tracked 24 can take up to 3-4 days and Royal Mail Tracked 48 can take up to 5 days.

• Click and Collect - The new cut-off is 6 pm. Orders will be picked and packed in the morning the next day and will be ready for collection. You will be notified via email once your order is ready to be collected.

• If a tracking number was not linked to your order dispatch confirmation or if the tracking is showing manifested but no scans, please just let us know & we'll shoot one right across to you as soon as possible.

Important:

• BREXIT INFORMATION - In line with the new Brexit regulation on January 2021, tax and duty fees will be collected. Payment instructions will be emailed to you by customs. Additional fees will be charged for the return or cancellation of the order in case the tax/duty is unpaid. If the order is not required anymore or if the duty fee is unpaid, a 15% restocking fee will apply. Note that the postage is non-refundable. 

CHANGE OF MIND RETURN?

Changed your mind? We offer a 100% Money Back Guarantee on our returns except for edible products. This, however, is only available for UK mainland customers. This also excludes additional delivery charges that were made to send to you initially. You can contact us within 7 days upon the arrival date of your order. Please note the following:

Item/s must be new, unopened in their original packaging, and in a saleable condition. It must also include your invoice order number. Your request will then be processed within 14 working days. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. If you contact us outside the 7 day period upon receiving your order, there is nothing we can do to proceed with your request.

Please note: edible product types are strictly non-refundable due to food safety regulations.

Please note: ribbon cutting service (after being cut are no longer refundable)

Please note: edible prints are not refundable

Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer

Send your inquiry to orders@cakecraftcompany.com.