NEXT DAY DELIVERY - ORDER BY 12PM
FREE DELIVERY OVER £45
RATED 'EXCELLENT' ON TRUSTPILOT

I paid for Next Day delivery and my order hasn't arrived

ATTENTION: Upcoming Long Bank Holidays

 

DPD and Royal mail will not be doing any collections on the 2nd and 3rd of June due to the long bank holiday weekend. The last collections will be on Wednesday the 1st of June and the next will be Monday the 6th of June.


DPD NEXT DAY IS NOW AVAILABLE! THE NEW CUT-OFF TIME IS 12 Noon. MONDAY TO FRIDAY DELIVERY ONLY. NO DELIVERY AND COLLECTION ON HOLIDAYS!


If you paid a premium for your next-day guaranteed delivery and your order has not arrived, we will reimburse you, provided the courier has not attempted delivery.

 

This reimbursement does not apply when:

 

  • You placed your order after the cut-off time of 12-noon Monday-Thursday or any time on a Friday, Saturday or Sunday. If you need your order delivered on a Saturday, you can use DPD Saturday Delivery, which is available from 12 pm Thursday-12pm Friday.
  • You placed your order on a Bank Holiday.
  • You placed an order with a next day delivery service on a Friday (next day deliveries only take place on working days (Mon-Fri). Please use DPD Saturday Delivery if you need your order delivered on a Saturday. Please note this service is available from 12 pm Thursday-12pm Friday, and any orders placed after this time will not be delivered on Saturday.
IMPORTANT:
  • Bank Holiday Delivery Information - If you need your order by Friday, the 2nd of April, we strongly suggest that you place your order via DPD Next Day on the 31st. Ordering between April 1 to April 6 for Next Day will be processed the next working day - Tuesday, April 6th. Couriers may expect a backlog of parcels during the Bank Holidays so please expect extended delivery time frames during these times.

ATTENTION: Upcoming Long Bank Holidays

DPD and Royal mail will not be doing any collections on the 2nd and 3rd of June due to the long bank holiday weekend. The last collections will be on Wednesday the 1st of June and the next will be Monday the 6th of June.

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