I paid for Next Day delivery and my order hasn't arrived

DPD NEXT DAY IS NOW AVAILABLE! THE NEW CUT-OFF TIME IS 12 Noon. MONDAY TO FRIDAY DELIVERY ONLY. NO DELIVERY AND COLLECTION ON HOLIDAYS!

NOTE: DPD Next Day - is temporarily disabled until Monday, 6th December.

If you paid a premium for your next-day guaranteed delivery and your order has not arrived, we will reimburse you, provided the courier has not attempted delivery.

This reimbursement does not apply when:

You placed your order after the cut-off time of 12-noon Monday-Thursday or any time on a Friday, Saturday or Sunday. If you need your order delivered on a Saturday, you can use DPD Saturday Delivery, which is available from 12 pm Thursday-12pm Friday.
You placed your order on a Bank Holiday.
You placed an order with a next day delivery service on a Friday (next day deliveries only take place on working days (Mon-Fri). Please use DPD Saturday Delivery if you need your order delivered on a Saturday. Please note this service is available from 12 pm Thursday-12pm Friday, and any orders placed after this time will not be delivered on Saturday.

IMPORTANT:

Bank Holiday Delivery Information - If you need your order by Friday, the 2nd of April, we strongly suggest that you place your order via DPD Next Day on the 31st. Ordering between April 1 to April 6 for Next Day will be processed the next working day - Tuesday, April 6th. Couriers may expect a backlog of parcels during the Bank Holidays so please expect extended delivery time frames during these times.