If you paid a premium for your next day guaranteed delivery and your order has not arrived, we will reimburse you, provided the courier has not attempted delivery.
This reimbursement does not apply when:
- You placed your order after the cut-off time of 4 pm Monday-Thursday or any time on a Friday, Saturday or Sunday. If you need your order delivered on a Saturday, you can use DPD Saturday Delivery, which is available from 4 pm Thursday-4pm Friday.
- You placed your order on a Bank Holiday.
- You placed an order with a next day delivery service on a Friday (next day deliveries only take place on working days (Mon-Fri). Please use DPD Saturday Delivery if you need your order delivered on a Saturday. Please note this service is available from 4 pm Thursday-4pm Friday, and any orders placed after this time will not be delivered on Saturday.