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My item arrived broken/damaged

If an item you have ordered has arrived faulty/broken/damaged, contact our Customer Experience Team with your order number, a photo of the item received, and a copy of the packing slip and we will resolve the issue as a matter of urgency. Send your inquiry to orders@cakecraftcompany.com.

NOTE: As per Terms and Conditions, we can only issue a refund in the form of e-credits which you can use on your next order.


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