Here's our Return Policy for your reference:
13. Returns Policy
We offer a 100% Money Back Guarantee* on our returns. This, however, is only available for UK mainland customers. This may also exclude additional delivery charges that were made to send to you initially.
Item/s must be new, unopened in their original packaging and in a saleable condition. It must also include your invoice order number and be sent to us with the delivery slip so that we receive it within 14 working days of your order being delivered to you. In the case of large items delivered by our specialist couriers, contact our customer services using the contact page within 14 working days of delivery to discuss the return. We will also pay the return shipping costs if the return is a result of our error.
Please note: edible product types are strictly non-refundable due to food safety regulations.
Please note: ribbon cutting service (after being cut are no longer refundable)
Please note: edible prints are not refundable
Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer
Kindly write the order number on the package and the reason for the return for a smoother return process. As soon as we receive the item back from you, we will refund the relevant part of the purchase price for that item. For your reference, the returns process can take up to 2 weeks. This includes the receiving, sorting and refunding. You should receive a notification email once the refund has been processed.
Our Returns Address is: Party Quiz Ltd Unit 14 Muirhead Quay Fresh Wharf Estate Barking Essex IG11 7BG United Kingdom