NEXT DAY DELIVERY - ORDER BY 12PM
FREE DELIVERY OVER £45
RATED 'EXCELLENT' ON TRUSTPILOT

Contact Us

 

Customer Service Operation - We are available from Monday to Friday between 9 AM to 5 PM.

Customer Service Operation - How we can help?

We will continue to answer as many phone calls as possible but would advise that all contact should be made via email. Our colleagues working from home are in continual contact with the office and warehouses and will be able to offer you the same fast, friendly help we are known for.

For any Customer Service inquiries please use the Contact Forms or email us at orders@cakecraftcompany.com

Where is my order? We’re working on your request. Hang tight!

Please take note of the following:

  • We make an effort to dispatch your order within 1 to 2 days. 
  • DPD Next Day is back online. The cut-off time is 12 noon. Monday to Friday delivery only. No delivery and collection on Bank Holidays. 
  • Royal Mail Tracked 24 can take up to 1 to 2 days and Royal Mail Tracked 48 could take up to 5 days. 
  • Click and Collect in London and Birmingham are available.
  • EU orders - You can arrange a collection of your parcel. Just let us know once the order is placed so we could provide you with the parcel details which you need to book your collection.


I need my tracking number

If you have not received your tracking number with the order dispatch confirmation, then please email orders@cakecraftcompany.com and they will get back to you with a tracking number within 24-48 hours.

My order won't arrive on time.

This is our highest priority to ensure deliveries are dispatched on time with a reliable service provider, however, we understand that there is a possibility that the order could not make it to you on time. If the order is no longer required, you are able to reject the order upon delivery to reroute the parcel back to us for a full refund. Alternatively please email our customer service team at orders@cakecraftcompany.com

 

The months ahead are going to be extremely challenging but we will protect and support our colleagues to the very best of our ability.

We will continue to answer as many phone calls as possible but would advise that all contact be made via the website Contact Forms or by email. 

Our colleagues working remotely are in continual contact with the office and warehouses and will be able to offer you the same fast & friendly help as soon as possible.

Contact us within the UK: T: 020 3637 4715


If you hear a recorded message when you call, this means all of our lines are already in use - you're welcome to keep trying but in most cases, it will be faster to use the Contact Us form. 


Contact us from outside the UK: T: +44 203 637 4715 Our phone lines are currently unavailable for almost a week! Kindly leave us a voicemail and provide your order details so we could email you a response as soon as possible. Sorry for the inconvenience!


OUR RETAIL PREMISE:

Unit 13-14 Muirhead Quay,

Fresh Wharf Estate, Barking,

IG11 7BG

STORE HOURS:

Monday to Friday 10:00 AM to 6:00 PM

Saturday 10:00 AM to 5:00 PM

Sundays and Bank Holidays - CLOSED


Our office lines are open between 10 am - 5 pm GMT on weekdays  

For Sales: sales@cakecraftcompany.com 

Order Related Queries: orders@cakecraftcompany.com

Company Information

Company Registration: 5985767 
VAT Reg: 175951963

 

 

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