Customer Service Operation during holidays - Please note.
Our team will be on holidays on the following dates:
December 24, 2020
December 25, 2020
December 31, 2020
January 1, 2021
We will be back on the 4th of January due to the weekend.
Customer Service Operation - How we can help?
Where is my order?
Have you seen our delivery pages here? It details all of our current delivery time-frames with notes on dispatch.
we have removed same day dispatch due to minimal staffing.
we have removed the guarantee on any orders due to the current situation.
our current delivery time frame is 3 to 5 working days.
Please bear with us, things are a little crazy over here with minimal staff but a major influx of sales, so please bear with us.
I need my tracking number
If you have not received your tracking number with the order dispatch confirmation, then please email to firstname.lastname@example.org and they will get back to you with a tracking number within 24-48 hours.
My order won't arrive on time.
This is our highest priority to ensure deliveries are dispatched on time with a reliable service provider, however, we understand that there is a possibility that the order could not make it to you on time. If the order is no longer required, you are able to reject the order upon delivery to reroute the parcel back to us for a full refund. Alternatively please email our customer service team at email@example.com
The months ahead are going to be extremely challenging but we will protect and support our colleagues to the very best of our ability.
We will continue to answer as many phone calls as possible but would advise that all contact be made via the website Contact Forms or by email.
Our colleagues working remotely are in continual contact with the office and warehouses and will be able to offer you the same fast & friendly help as soon as possible.
Contact us within the UK: T: 020 3637 4715
If you hear a recorded message when you call, this means all of our lines are already in use - you're welcome to keep trying but in most cases, it will be faster to use the Contact Us form.
Contact us from outside the UK: T: +44 203 637 4715
Our Retail Premises:
Unit 13-14 Muirhead Quay,
Fresh Wharf Estate, Barking,
Retail Premises Opening Times: COVID Hours: 12 pm - 5 pm Monday to Saturday
Our office lines are open between 10 am - 5 pm GMT on weekdays
For Sales: firstname.lastname@example.org
Order Related Queries: email@example.com
Company Registration: 5985767
VAT Reg: 175951963