Terms & Conditions
General
These terms and conditions apply to the use of this website CakeCraftCompany.com whose Head office is at Unit 14 Muirhead Quay, Fresh Wharf Estate, Barking, Essex, IG11 7BG (the "Supplier") and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. View terms and conditions relating to International delivery. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service advisors by e-mail info@CakeCraftCompany.com, or call us on 0203 637 4715 between 10am-7pm.
The Cake Craft Company are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
1. Use of the Website
These terms of sale apply to all goods supplied by The Cake Craft Company No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) (N/A to account Holders). Once the Supplier does so, there is a binding legal contract between us.
• The contract is subject to your right of cancellation (Your Rights).
• The Supplier may change these terms of sale without notice to you in relation to future sales.
• You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
1.1 Registration
You warrant that the Personal Information which you have provided when you register as a customer is true, accurate, current and complete in all respects; You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.2 Indemnity
You agree fully to indemnify, defend and hold us The Cake Craft Company and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail (Non applicable to Instant credit accounts). It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.3 Our Rights
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
1.4 Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
1.5 Recommendations
When you use our website, you'll see that we offer you recommendations, showing products that previous customers have purchased similar to yourself or products that we think you might like or products that previous customers have purchased and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on CakeCraftCompany.com Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
2. Privacy Policy
The Cake Craft Company will treat your information as confidential and do not disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment process. Your privacy is important to us, therefore we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop at The Cake Craft Company we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.
Please be aware this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with The Cake Craft Company products which are relevant to your browsing history when you visit other websites.
2.1 Personal Information
We confirm that any Personal Information which you provide to us. We use your information only for the following purposes:
• Processing your orders;
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of products or special offers that may be of interest to you.
When you create a shopping account while ordering online you will be given the option to receive information from The Cake Craft Company via newsletter about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted, please ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@CakeCraftCompany.com or telephoning us on 0203 637 4715 between 10am - 7pm week days.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
2.2 Competitions and Prize Draws
When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
2.3 Cookies
Cookies are used on this website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
• Take and fulfil customer orders
• Administer and enhance the site and service
• Issue a unique identifier (e.g. customer login)
• Monitor customer account status beyond that required for individual purchases
• Only disclose information to third-parties for goods delivery purposes
3. Credit Card Security
When you shop with The Cake Craft Company we use WorldPay (WorldPay is a payment service provider that offers fast and secure payment processing for online businesses of all sizes.) to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.
WorldPay guarantees that we will never:
• Pass on your financial details
• Pass on any personal information gathered when you place an order
• Sell or rent your details
• You will never receive junk mail.
• Leave invasive technologies such as cookies on your machine
• Exploit your details in any way.
4. Payment Options
We have several ways to take payment. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Both of these options are displayed at the end of the checkout process. We offer various ways for you to pay for your order, including Paypal, Visa, Visa Electron, Mastercard, Maestro, Visa Debit, American Express (AMEX), Diners Club Internationals, and JCB.
5. Prices and VAT
Please note that all of our prices include VAT payable. This will not display on our website only on your invoice. On 4 January the Government changed the rate of VAT from 17.5% to 20%. When receiving your invoice from The Cake Craft Company, VAT is shown separately as a separate line. This doesn't mean you're being charged extra - it just shows how much tax is included in the price. Unfortunately, if you live in an area that is tax free; for example Jersey or Guernsey, we can not offer this facility for online purchases.
Please note: Prices are different prices in-store.
Please note: If a product is processed at £0.00 for whichever reason, we hold the right to recover all RRP payments/losses to recover. This may happen due to a glitch in the system and classed as a technical error.
6. Purchase of Product
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price, provided that you have notified us via email no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns Policy. Please note that over the Christmas season December, this period is extended to 30 days or up until 30th January as we understand that many of these items are Christmas presents.
7. Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
8. Complaints
In the unlikely event of a complaint please send it in writing to the following address below;
Party Quiz Limited
Complaints Department
Unit 14 Muirhead Quay
Fresh Wharf Estate
Barking
Essex
IG11 7BG
9. Gift Vouchers and Promotional Discounts
9.1 Purchasing Gift Vouchers
The Cake Craft Company gift vouchers can only be exchanged online at CakeCraftCompany.com Gift vouchers may not be exchanged for cash. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice. Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by The Cake Craft Company.
Note: If the promotional code was not entered during check out, as a goodwill gesture, we are able to credit the discount with e-credits ONLY which you can use on your next order.
9.2 Cancellation
Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
9.3 Gift Voucher Purchases
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code. Using your gift voucher is easy just enter your unique code at checkout. You may purchase more than one gift voucher at the same time.
10 Product Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that you will be contacted and your item will either be canceled where you be reimbursed or offered an alternative product.
Items that are not available usually stem from the following reasons:
- damaged/defective items
- delay in anticipated shipments arrival time
- no stock location found within the warehouse
- alternate stock levels
11 Delivery
Delivery will be made to the address specified at the time of purchase. Please note that a change of address can not always be completed, dependent upon what stage your order is at.
If you’re ordering products from us and select international delivery as your delivery method, The Cake Craft Company will provide the international delivery service to you, and will deliver the products to your chosen address outside of the UK.
Incorrect details onto our address database will be taken extremely seriously failure to comply and pay additional charges will result in immediate legal action if failure to make a payment given the time. It is the duty of the customer to provide extremely accurate details by the customer's failure to do so, these details will process through our system automatically unaware of any surcharges which the customer will still be liable for. By purchasing our products you are agreeing to these terms & conditions.
Edible Printing
Our edible prints may not qualify for our dispatch time as we require the prints to dry before dispatch. therefore it may take slightly longer for an edible print to be delivered
11.1 Express Delivery
We offer a 1-2 day service, once the item/s has been dispatched through our service provider your item will take 1-2 working days to arrive. Our Express Delivery is from £5.95(* unfortunately, this price is for UK Mainland only and does not apply to various different locations in certain areas). We use DPD for the majority of our Express delivery orders. In some cases we may use a different courier due to where you are based or the shape/size of the item you have ordered. Orders for multiple numbers of an item may take longer to assemble and may not therefore be eligible for Express delivery. If the case arises and your item is out of stock you will be contacted and informed.
11.2 Out of Area
We deliver to most postal areas in the Scottish Highlands and Offshore, but unfortunately due to certain geographical locations our carrier restricts our service by charging a postal fee of £14.99.
11.3 Back Order
In an off chance that an item you have ordered is out of stock, the goods are subject to availability. However if your item is not in stock we will endeavour to arrange a back order for you within 3 working days, if this period is longer than this you will always be contacted with the option to either wait for the item to come in stock or to cancel the item.
11.4 Terms of Shipping
Shipping and handling charges refers to one transaction. Special deliveries must be signed for and you should keep your receipt. If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date. Upon receipt of your order you may be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter. Prices displayed above and countries listed may change without notice. In the unlikely event that our courier was to charge more than expected we would pass on the costs but first explain the extra charges to complete your order and if you would like to continue.
11.5 Terms of Handling
The Supplier will not be liable for any loss or damage suffered by you through any technical or human error from packing your order.
12. Cancellation Policy
We are only able to cancel orders if you reached out to us within 30 minutes after the order is placed. You can call on 0203 637 4715 or email us at orders@CakeCraftCompany.com. Please note that once the item has been picked, processed/dispatched, we will not be able to cancel or modify your order. If this is the case, please wait for the item to arrive and we will send you a return form to complete and return the item - this cannot be issued on products that cannot be returned (edibles, cutting & printing services - please see below for more information on this)
Orders placed on Saturday/Sunday - chances are your order has already been picked, processed, and packed for dispatch on Monday therefore the order will not able be canceled.
Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the item/s are delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of items where the item/parcel has been unsealed. Otherwise, we can accept returns of complete products, which are unused and in an "as new" condition.
To exercise your right of cancellation, you must give written notice to the The Cake Craft Company by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
13. Returns Policy
We offer a 100% Money Back Guarantee* on our returns. This however is only available for UK mainland customers. This may also exclude additional delivery charges that were made to send to you initially.
Item/s must be new, unopened in their original packaging, and in a saleable condition. It must also include your invoice order number and be sent to us with the delivery slip so that we receive it within 14 working days of your order being delivered to you. In the case of large items delivered by our specialist couriers, contact our customer services using the contact page within 14 working days of delivery to discuss the return. We will also pay the return shipping costs if the return is a result of our error.
Please note: edible product types are strictly non-refundable due to food safety regulations.
Please note: ribbon cutting service (after being cut are no longer refundable)
Please note: edible prints are not refundable
Please note: Edible printers will lose their warranty if you use edible icing sheets with the printer
If the goods supplied to you are damaged, faulty, incorrect on delivery, or missing from the delivery, please contact at orders@cakecraftcompany.com or call us on 0203 637 4715 and send the item/s back with your order number stated within 7 days upon arrival date Your request will then be processed within 14 working days. Upon return of the item/s, The Cake Craft Company will investigate and you will be contacted within 14 days of receipt. If you contact us outside the 7-day period upon receiving your order, there is nothing we can do to proceed with your request.
Reminder: If we are at fault, we will issue a prepaid label to return the product/s in question. This must be returned within the week of the issuance. For a change of mind returns, Cake Craft Company will not shoulder the return of the product. This must also be returned to us within the week after the return authorization has been received.
NOTE: Edible items returned with no issues will not be refunded. Additional postage is required to send the item/s back to you.
NOTE: We are only able to provide assistance if you reached out to us within 7 days.
In most cases, a free delivery service will be offered to return the item. However if you are requesting to send back the item/s; for your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for the collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us.
Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collects a large item from you to return to us.
As soon as we receive the item back from you, we will refund the relevant part of the purchase price for that item.
Should you have any questions, feel free to contact us at:
Cake Craft Company T/A Party Quiz Ltd
Unit 2A Mucklow Park
Innovation Way
Tyseley
B11 3RE
United Kingdom
15. Click & Collect
If you chose to collect your order, please only visit the premises once you receive your confirmation email. This time frame is generally 1 working day. Please note that you will be unable to collect your order earlier than the agreed time. We will keep your package for 14 days only.
Please bring your order number and photographic identification, debit/credit card or utility bill for identification. If you are collecting on behalf of someone, they must send written confirmation of this via email as proof. (We will not be able give you your order unless you produce an appropriate form of I.D.)
