Need to Change Your Address?

Need to Change Your Address?

If you’ve just placed your order and realized you provided an incorrect address, we may be able to help!

Please contact us within 30 minutes of placing your order and provide the following information:

• Your order number (starting with "CCC")
• The correct address

Your order number is in the Order Confirmation email you received after placing the order. Without this information, it may delay your order’s dispatch. Please email us at orders@cakecraftcompany.com with your order reference.

Important: If you’ve already received a dispatch confirmation email, this means your order is on its way, and we are unable to change the address. In such cases, we cannot take further action until we receive the package back. We recommend checking the address it was sent to but notify us in case it is returned.

Weekend Orders: Orders placed on Saturday or Sunday may already be packed, as our team works over the weekend to reduce the weekday workload. However, our office hours are Monday to Friday, 9 am to 5 pm.

Responsibility: Please thoroughly check your details before placing an order. Once the order is processed, we cannot modify any details, and the responsibility falls on you.

If your order has been dispatched, we can help arrange a new order with the correct details while treating the first order as a separate issue. Please note: you will be responsible for the postage costs, as the labels for the original order will have already been printed and paid for.