Received the Wrong Product?

No worries! If you've received the wrong product, contact our Customer Experience Team, and we'll resolve the issue promptly. Please provide the following details:

Your order number

A photo of the item received

A copy of the packing slip

Send your inquiry to orders@cakecraftcompany.com, and we’ll handle it as a priority.

Note: As per our Terms and Conditions, refunds will be issued in the form of e-credits, which you can use on your next order.