Still, waiting for your order?

For Royal Mail Services, please allow 5 days for your order to be delivered. If you contact us without allowing 5 days, there's nothing our team will be able to do by way of help.

If it's been 5 days since your order was dispatched and it still hasn't arrived, please contact orders@cakecraftcompany.com or call us at 020 3637 4715 for assistance.

For DPD Next Day Service, we guarantee the next day's service except for Bank Holidays or if your order was placed after the cut-off and if placed on weekends. Monday to Friday delivery only.

If the tracking number is showing delivered, please check with your neighbors or a possible safe place at home. If all else fails, let us know so we could file a claim for your lost parcel.