Still waiting for your order?
Please allow 7 days for your order to be delivered. If you contact us without allowing 7 days, there's nothing our team will be able to do by way of help.
If you specifically paid for a Next Day service, please click here.
If it's been 7 days since your order was dispatched and it still hasn't arrived, please refer to the points below:
- Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
- We use discreetly packaged, usually white envelopes and boxes, so it may in fact have arrived without you having noticed it!
- If you've checked points 1 & 2 and 7 days have passed, submit a ticket by clicking the link below. Let us know your order number and we will get the issue sorted as a matter of urgency. We dispatch fast and after that it's in the hands of Royal Mail, but 7 days is too long for anyone to wait for their e-cigarette products.