Your Delivery Options

ATTENTION: Upcoming Long Bank Holidays

DPD and Royal mail will not be doing any collections on the 2nd and 3rd of June due to the long bank holiday weekend. The last collections will be on Wednesday the 1st of June and the next will be Monday the 6th of June.

Your delivery options are as follows for orders within the UK.

NOTE: Refer to this link to understand more about possible delays during these times: https://www.cakecraftcompany.com/delivery-returns-i5

ROYAL MAIL 24 from £3.95 to £5.95
ROYAL MAIL 48 Spend £0 - £45 Free

PREMIUM NEXT DAY (1 Day) Courier Partner: DPD £7.95 New cut-off is 12:00 noon. No collection and deliveries on Bank Holidays.

Click and Collect - London Free Over £30

Click and Collect - Birmingham Free Over £15

Note for the UK Orders (Except for DPD Next Day): Although 99% are delivered within the given time frame, we strongly suggest allowing 5 days for your order to be delivered. Royal Mail 24 is a first-class service that AIMS delivers in 1-2 days but can sometimes take up to 5 days and Royal Mail 48 is a second class service in that they AIM to deliver 2-3 days or as stated on the website to allow 5 days. If in doubt, Cake Craft Company recommends DPD.

If you contact us without allowing 5 days, there's nothing our team will be able to do by way of help.

Please allow 5 days for your order to be delivered. If you contact us without allowing 5 days, there's nothing our team will be able to do by way of help.

If it's been 5 days since your order was dispatched and it still hasn't arrived, please refer to the points below:

Please check the delivery address you were given in your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
We use discreetly packaged, usually white envelopes and boxes, so it may, in fact, have arrived without you having noticed it!
If you've checked points 1 & 2 and 5 days have passed, let us know your order number and we will get the issue sorted as a matter of urgency. Send your inquiry to orders@cakecraftcompany.com.

BREXIT INFORMATION - In line with the new Brexit regulation on January 2021, tax and duty fees will be collected. Payment instructions will be emailed to you by customs. Additional fees will be charged for the return or cancellation of the order in case the tax/duty is unpaid. If the order is not required anymore or if the duty fee is unpaid, a 15% restocking fee will apply. Note that the postage is non-refundable.

For further inquiries, please email orders@cakecraftcompany.com