Your Delivery Options
Please note:
- FREE Standard Delivery when you spend £45 – Standard economy for UK Mainland only.
- FREE Next Day Delivery when you spend £150 – DPD Next Day Premium Delivery for UK Mainland only.
Delivery Information
Dispatch Times
We aim to dispatch your order within 1 to 2 business days.
Premium Delivery Options (UK Mainland)
- DPD Next Day & DHL
- Cut-off: 3 PM (Mon-Fri)
- No collection on Bank Holidays
- Orders placed before 3 PM are dispatched the same day
- 99% success rate for next-day delivery
- Note: Next-day delivery is not guaranteed due to external factors.
Click & Collect
Available in London and Birmingham stores.
European Delivery
Now available in France, Germany, Spain, Italy, Netherlands, Austria, and Ireland.
Worldwide Delivery
Delivery is available worldwide. Shipping cost will be provided via email after order confirmation.
Delivery Service Table
| Service | Price | Delivery Time | Details |
|---|---|---|---|
| Standard 1st class | £5.99 | 1-2 Days (up to 3 days) | Standard first-class service Royal Mail or Evri. Delivery aim is 1-2 days but can take up to 3. |
| Standard economy | £3.99 (FREE over £45) | 2-3 Days (up to 5 days) | Standard economy-class service Royal Mail or Evri. Delivery aim is 2-3 days but can take up to 5. |
| DPD Next Day | £7.95 | Next Working Day | The cut-off time is 3 PM. Monday to Friday only. No delivery on Bank Holidays. |
| DHL Next Working Day | £7.50 | Next Working Day | Delivery aim is next working day. For BT Postcodes: £12.99, Delivery aim is 2 working days. Cut-off time is 3 PM. Monday to Friday only. No delivery on Bank Holidays. |
| DPD Local Saturday | £17.50 | Saturday Delivery | Order by Friday, 12 PM. |
| DPD Local Sunday | £17.50 | Sunday Delivery | Order by Friday, 12 PM. |
| Click & Collect (London) | FREE over £30 | 1 Day | Available from IG11 7BG. Wait for email confirmation before collecting. |
| Click & Collect (Birmingham) | FREE over £15 | Same Day | Available from B11 3RE. Wait for email confirmation before collecting. |
| European Delivery | Varies | Depends on country | Available in France, Germany, Spain, Italy, Netherlands, Austria, and Ireland. |
| Worldwide Delivery | Varies | Depends on country | Available worldwide. Shipping cost is provided via email after order confirmation. |
Important Information
Brexit Notice
As of January 2021, tax and duty fees may apply for EU customers. Payment instructions will be sent by customs. Failure to pay duties will result in additional fees and a 15% restocking fee if the order is canceled. Postage is non-refundable.
Order Cancellation
You can cancel your order within 30 minutes of placing it by emailing us at orders@cakecraftcompany.com.
For our worldwide customers, please be aware that a 15% restocking fee will apply if the order is canceled.
Damaged Parcels
If your parcel arrives damaged, please refuse delivery and take a photo of the damage with the driver present. Send the photo to orders@cakecraftcompany.com for further assistance.
Returns & Refunds
Change of Mind?
We offer a 100% money-back guarantee for UK mainland customers (excluding edible products and additional delivery charges). Returns must be:
- In new, unopened, and saleable condition.
- Requested within 14 days of receiving your order.
- Accompanied by the invoice order number.
Non-Refundable Items:
- Edible products (due to food safety regulations).
- Cut ribbons (non-refundable after cutting).
- Edible prints and printers (printers lose warranty if used with icing sheets).
Our returns address is Unit 2B Mucklow Park Innovation Drive Tyseley B11 3RE.
Kindly write the order reference number - RAN and the reason for the return on the package for a smoother return process. Also, please note that the return process can take up to 2 weeks. This includes receiving, sorting, and refunding. We will send you another email once the refund has been processed.