Item Arrived Broken or Damaged?

If your item has arrived faulty, broken, or damaged, please contact our Customer Experience Team. Provide the following information:

Your order number

A photo of the damaged item

A copy of the packing slip

We will resolve the issue as a priority. Send your inquiry to orders@cakecraftcompany.com.

Note: As per our Terms and Conditions, refunds will be issued in the form of e-credits, which you can use on your next order.